FAQ |
| Q 1. |
Please tell me your service charge. |
| A 1. |
It's free for tenants to view all information. Landlords have to pay 1,000 JPY for posting each information, because this site is positioned as "advertizing", and it connects all over the world especaillly Japan.
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| Q 2. |
How can I pay for the service? |
| A 2. |
We accept credit cards such as VISA or MASTER to make the charge with single payment . |
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| Q 3. |
What's your advantage for tenants? |
| A 3. |
Our service focuses on international housing information except Japan. Local staffs find and gather sufficient information, and many landlords post their information on our membership system, which enhances reliability. You will be able to find your ideal housings via our website.
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| Q 4. |
What's your advantage for landlords? |
| A 4. |
We mainly focus on Japanese tenants. They are very punctilious due to their cultural backgrounds, and it makes your maintenance and contract easier and safer. Additionally Japanese financial background is usually above average; therefore you can reduce risks of payment arrears. On the other hand our website is multilingualized (currently only Japanese and English), so you will get contacts from all over the world. Why don't you find your best partner with wide range of alternatives?
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| Q 5. |
Which city do you cover? |
| A 5. |
Currently we cover metropolis in USA, Germany, Italy, and Sweden, and we increase the number of cities and objects by coordination with local staffs. |
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| Q 6. |
Can I utilize your serive for business? (tenants) |
| A 6. |
It is strictly forbidden to utilize our information for business without permission. We provide information to individual customers by free. If you would like to use our service for business, please contact us. We will provide you special offers.
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| Q 7. |
How can I make a contract with a landlord? |
| A 7. |
We provide only "information", because we are not a real-estate agent or broker. Therefore you need to conact loandlords on your own by e-mail or telephone. However if you have a difficulty with language, we can translate instead of you. Please contact us for the detail.
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| Q 8. |
How often do you update information? |
| A 8. |
Landlords register, edit, and delete thier housing information on thier own; therefore it depends on them. We update other information on a timely basis and post last update date on appropriate pages. However sometimes posted information will be different from originals because of maintenance.
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| Q 9. |
How can I register my information? |
| A 9. |
Please refer to the following documents
How to register your personal (corporate/individual) information.
How to register your housing information.
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| Q 10. |
I registered as a housing information provider, but I don't receive my ID & Password by email. |
| A 10. |
Please confirm your email configuration particularly INBOX. Somtimes our emails (***@esublet.net) are rejected due to spam filters. This phenomenon especially occurs when you use free mails such as YAHOO, HOTMAIL, GMAIL, and etc. If you still have a trouble after checking your configuration, please contact us. |
